Store Policies

RedBack Gym Equipment wants to ensure your shopping experience exceeds your expectations, and we operate closely under the Australian Consumer Guidelines to ensure you are satisfied with your purchase. Below provides important information on shopping with us. 

 

Warranty

RedBack Gym Equipment offers a 10-year structural (frame) warranty.  Exclusions from our warranty coverage include:

  • Vinyl and upholstery
  • Foam rollers
  • Products that are not used, installed or maintained in accordance with our written specifications, instructions and recommendations as published here on our website www.redbackgym.com.au

We promise that the products supplied by RedBack Gym equipment will be fit for purpose during the applicable warranty period as subject to the terms and conditions specified here in our website www.redbackgym.com.au

 

Returns & Exchanges

Returns are not allowed after the sale is finalised, and we do not offer a ‘change of mind’ refund.

In the unlikely event the equipment you receive is faulty or damaged, please contact RedBack Gym Equipment within 30 business days of purchase to arrange a repair or replacement product. Please Note: Suitable proof of purchase will be required to obtain a refund or replacement item.

 

We Respect Your Privacy.

​Redback Gym Equipment wants to ensure your online experience is satisfying and safe, which includes safeguarding the privacy and security of your personal information whilst providing a personalised service that meets your individual preferences and needs.

Redback Gym Equipment will only withhold personal information that is related to the purchase of equipment, including (but not limited to): email, phone number, address and postcode, so that we may contact you if required.

​This privacy policy may be updated from time to time, please check for regular updates.

 

Website Terms and Conditions.  No part of this website may be copied or reproduced.   

 

Any Questions?

If you have any questions please contact us via email at redbackgymequipment@gmail.com